Sesami Flows
Automate the messages around a booking. Reminders, follow-ups and webhooks, scheduled off events your customers generate rather than a list you maintain.
The messages around a booking are the ones that decide whether someone turns up, comes back, or tells a friend. Sending them by hand does not scale, and sending them from a separate tool means that tool never knows what actually happened.
What it does
Triggered by real events
A booking made, rescheduled, cancelled, checked in, missed or completed. The flow runs off what happened, not off a list someone remembered to update.
Scheduled relative to the booking
Two days before, an hour after, a week later. Timing is relative to the booking rather than to when you pressed send.
Email, or a webhook into anything
Send from Sesami, or push the event to Klaviyo, a CRM, an ERP or your own service, and let that system take it from there.
Presets to start from
Common journeys ship as presets, so the first flow is an edit rather than a blank canvas.
Flows is the part of Sesami that runs after the booking. It listens for what your customers do and sends the right message at the right time, without anyone maintaining a spreadsheet of who is due what.
Best for
- Reducing no-shows with reminders
- Post-visit reviews and rebooking
- Win-backs for clients who have not returned
- Feeding booking data into your own systems
Questions
Which plans include Flows?
Flows are included from the Small plan upward: one email Flow on Small, six on Pro with webhook actions, and nine on Premium. Enterprise is a custom number.
Can Flows send SMS?
Sesami sends email directly. For SMS, push the event to a tool that does, such as Klaviyo, using a webhook action.