Check-in
Mark customers as arrived, in store or online, and trigger the follow-up that should only reach the people who actually showed up.
A booking system that stops at the booking cannot tell the difference between a customer who came and one who did not. So the thank-you note goes to the no-show, and the review request goes to someone who never sat down.
What it does
Arrived, in one tap
Check someone in from the Admin Portal or at the counter on Shopify POS, without leaving what you were doing.
No-shows are recorded, not guessed
Marking a no-show is one action, and it becomes data you can act on rather than a memory.
Follow-ups that know what happened
Check-in is an event, so a Sesami Flow can send the review request, the rebooking offer or the aftercare note only to the people who came.
It reaches your marketing too
The same event arrives in Klaviyo, so segments and flows there can use it as well.
Check-in is the difference between knowing someone booked and knowing they turned up. It is a small action with a large effect on everything that happens after the booking.
Best for
- Clinics and studios with a front desk
- Anyone sending post-visit follow-ups
- Businesses tracking no-show rates
- Classes where attendance is the point
Questions
Where do I check someone in?
From the booking in the Admin Portal, or at the counter through Shopify POS.
What can check-in trigger?
Any Sesami Flow: an email, a scheduled message, or a webhook into your own systems. It is also available in Klaviyo as an event.
Can I mark a no-show?
Yes, and it is recorded on the booking, so no-show rates become something you can measure rather than estimate.